TECHNICAL SUPPORT 

Support to the user before their registration will be offered through e‐mail, via the address elearning@vithoulkas.com, as well as  through telephone for issues that cannot be resolved through electronic mail.

Support to the user after their registration will be offered through email and through the platform itself.  The E-learning Forum includes a section exclusive for Technical Support.  This section utilizes all of the capabilities of the platform. For instance, by means of the use of the forum for the submission of questions, all the users have the ability to see the frequently asked questions and answers that will emerge after its normal operation. 

Answers to e‐mails will be given the next business day and within 24 hours from the initial communication of the user (apart from Saturdays, Sundays and official holidays), whereas telephone support will be provided from Monday to Friday from 09:00 to 17:00 (apart from official holidays).

TECHNICAL REQUIREMENTS OF PARTICIPATION

 Personal computer with at least: 

   ‐ Intel Core 2 Duo Processor or better (Core-i3 or better recommended) 

   ‐ 1 GB of RAM (4 GB Recommended) 

   ‐ 1280x720 pixel screen or larger 

   ‐ Speakers 

   ‐ Microsoft Edge, Mozilla Firefox, Google Chrome or Safari Browser. Other browsers may or may not work properly. Older, not officially supported versions of the aforementioned supported browsers,may or may not work properly as well.

   ‐ Internet connection with at least 1Mbps of stable download speed/rate. (4Mbps recommended) 

The E-learning platform is supported on Windows (version 7 or later), Mac (Mac OS X 10.8 or later), iOS Devices (iPhone, iPad - iOS 11 or later) and Android Devices (Android 4.4 or later). Earlier versions of Windows, Mac OS X and iOS can be used, however there is no guarantee that they will work properly in the future since the respective manufacturer does not support them officially anymore.

E-LEARNING MODERATOR/S

The Academy chooses the Moderators who are under the direct supervision of Prof. Vithoulkas. 

Their function includes: 

   ‐ Answering students’ questions in the E-learning Forum 

   ‐ Reviewing/grading students’ tests during the 2-year period

   ‐ Reviewing/grading the Final Exams tests

   ‐ Reviewing/grading the cases submitted by students towards their Diploma